Refund Policy
A legal disclaimer
Welcome to It’s Always Something Farm!
The content on this Site is provided “as is” and for general informational purposes only. It is not intended to be a substitute for professional advice—medical, veterinary, legal, agricultural, or otherwise.
By using this Site, you acknowledge that any reliance on such information is solely at your own risk. It’s Always Something Farm and Dr. Jessica Nazzaro make no representations or warranties about the accuracy, completeness, or suitability of any content.
Refund Policy - the basics
1. Overview
At It’s Always Something Farm, we want you to be happy with your purchase. Because this is a small, independently run hobby farm, we handle each order with care and attention. Please review this policy to understand how we process refunds and returns.
2. Digital Products
Due to the nature of digital downloads (such as farm guides, printables, or eBooks), all digital product sales are final and non-refundable.
If you experience a technical issue accessing a download or file, please contact us within 7 days of purchase so we can assist.
3. Physical Products
We offer physical items (such as alpaca fiber, handmade goods, or merchandise), the following applies:
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Return Window: Returns are accepted within 14 days of delivery.
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Condition: Items must be unused, in original condition and packaging.
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Return Shipping: You are responsible for return shipping unless the item was damaged or incorrect.
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Refund Method: Refunds will be processed to the original payment method within 7–10 business days of receiving the return.
To initiate a return, please email us at [Insert Contact Email] with your order number and reason for return.
4. Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please notify us within 5 days of delivery. Include photos if possible. We will replace the item or issue a refund at our discretion.
5. Custom or Made-to-Order Items
All custom orders or made-to-order items (if offered) are non-refundable unless damaged or defective.
6. U.S. Consumer Rights
This website is based in the United States. We comply with applicable U.S. consumer protection laws, including the Federal Trade Commission (FTC) guidelines. While we are not legally required to provide refunds for digital goods under U.S. law, we aim to offer fair and transparent policies.
7. Contact
For questions about your order or to request a return:
📧 doctorjnazz@gmail.com
Effective Date: May 27, 2025